Where’s my stuff?
After your purchase is completed, you should be redirected to a page with your download link on the page. You should also receive an e-mail containing a link to download your product. This is the e-mail associated with your PayPal account. Most of the time, this works flawlessly, but occasionally, our download e-mail ends up in your spam or junk folder. Other times, the client e-mail program will not display the e-mail, but it will show up in your online webmail.
Occasionally, buyers from Europe do not receive an automatic download link. Please notify us immediately if you do not receive one within a few minutes.
If you’ve tried everything and still can’t find the e-mail, DON’T PANIC, we’re eager to help you out. Here’s what to do:
- Send us an e-mail to firstname.lastname@example.org: with your name and e-mail associated with your purchase (so we can find you in the system)
- Be a little bit patient, We respond as soon as we see a problem, but give us 24 hours just in the off chance we’ve been taken hostage and can’t get to the computer.
- As soon as we hear about your matter, we will send you a link manually.
- If you need immediate reassurance, you can try calling us at 619-393-1930
Remember, If you live in Australia, we’re probably asleep, so you’ll need to wait until business hours in California before we’ll see your e-mail.