Support

Where’s my stuff?

After your purchase is completed, you should be redirected to a page with your download link on the page. You should also receive an e-mail containing a link to download your product. This is the e-mail associated with your PayPal account. Most of the time, this works flawlessly, but occasionally, our download e-mail ends up in your spam or junk folder. Other times, the client e-mail program will not display the e-mail, but it will show up in your online webmail.

Occasionally, buyers from Europe do not receive an automatic download link. Please notify us immediately if you do not receive one within a few minutes.

If you’ve tried everything and still can’t find the e-mail, DON’T PANIC, we’re eager to help you out. Here’s what to do:

  1. Send us an e-mail to support@c4depot.com:  with your name and e-mail associated with your purchase (so we can find you in the system)
  2. Be a little bit patient, We respond as soon as we see a problem, but give us 24 hours just in the off chance we’ve been taken hostage and can’t get to the computer.
  3. As soon as we hear about your matter, we will send you a link manually.
  4. If you need immediate reassurance, you can try calling us at 619-393-1930

Remember, If you live in Australia, we’re probably asleep, so you’ll need to wait until business hours in California before we’ll see your e-mail.

 

Product Questions

Again, send us an e-mail directly. This is much more efficient than the forum, but you can also post there provided you do both. We’ll respond as soon as we see your e-mail in our inbox.

.

About C4Depot

C4Depot is the site we’ve built to showcase our 3D environment systems and models. Our environments and models can be used for most commercial purposes without any royalties. Please download our end user’s license agreement for more specific details on usage and license restrictions.

 

kbKyle Gruba

Kyle is the 3D genius behind this site. His knowledge of Cinema 4D is at an expert level as he is the author of the C4Depot Studio Kit and other products featured on this site. Kyle has been a digital artist since his teens and has always been creating in a 3D environment. You can e-mail Kyle by clicking on his name.

 

 

jds-x-small

James Steidl

Jamie does a lot of the modeling, web development, planning and marketing. An art director and photographer by trade, James Steidl ranks among the top 30 most downloaded photographers in the world with over one million downloads.  Clients who have purchased James Steidl’s work include: Disney Studios, Universal Studios, 60 Minutes, The HIstory Channel, CNN, MetLife, Monster.com, The Hammond World Atlas (cover) Popular Science and over one million others.

The 3D illustrations on his site are the work of James Steidl and his talented associate Kyle Gruba

For over 25 years, James Steidl has has also created acclaimed branding, packaging and advertising for numerous international accounts. An expert designer as well as an accomplished illustrator, writer and photographer, James has earned kudos for his work and was featured in the premiere issue of Create Magazine for his packaging design with Spa Sciences, and has appeared as the featured photographer on several stock photography sites and is one of the few Black Diamond contributors on istockphoto.com with over 200,000 image sales.